Frequently Asked Questions

How much does an initial Site Visit and Consultation Cost?

Our in-home consultations are free of charge whether at your home, place of business or our showroom/office. Our project proposals are free too.

When are you available to meet for an initial appointment?

We are typically available for in-home meetings from Monday through Friday during the day. We do not set appointments from Friday afternoon through the weekend. We believe that dedicated weekend time with family and friends is important for a healthy personal and work life. Click on this link to schedule a call today.

Why do you require a phone call before the in-home consultation?

We use email and text communication a lot through the process of a project but, we believe the first conversation should be done over the phone. This allows both of us to determine whether or not this is a good fit. There are many projects that don’t fit our company profile and process and we would rather have a conversation first, to make sure not to waste your time with a meeting.  We also want to come to the meeting as prepared as possible in order to ensure you get the most out of the consultation.

Do you provide a free estimate?

Yes, our initial consultation is free of charge because we understand that it’s really hard to get an idea of how much your project will cost on your own.  After our first meeting (which typically lasts about 30-45 minutes), we will provide you with a “Budget Estimate”.  This estimate doesn’t get into too many of the small details of your project, but will give you an idea of cost on a high level before going to the next step of the process. The next step is usually signing an agreement, working on the project design and making the material selections.

Are your team members licensed and insured?

Yes, everyone on the First Class Construction team is licensed, insured, and bonded. Most of them have over 10 years of experience in high-end residential remodeling. First Class Construction is a licensed general contractor and we have our own insurance policy that makes sure you’re protected, no matter what.

Do you Guarantee your work?

Yes! First Class Construction provides a 1-year warranty for all new construction and remodeling projects. Additionally, we provide a 4-year warranty on everything we install and a 10-year warranty on all structures we build. These warranties ensure you that our work is free from defects and is guaranteed to last.

How do I know I will get quality work at a fair price from First Class Construction?

Reputation speaks volumes about any contractor. If you go with a company that has excellent references and satisfied customers, then you’ll likely get a quality end product at a fair price. First Class Construction has never had a disappointed customer – check out our recent customer testimonials to hear directly from some of our customers. Watch Videos HERE

Will my family need to move out during a remodel project?
Not necessarily, although renovations can get messy and noisy. Many of our clients choose to live in their home during remodeling, especially if your project is a specific area of your home like kitchens, bathrooms, or patios where the mess can be segmented away from your living space. Our customers find that our team of professional tradesmen are very courteous, but keep in mind that if your project is extensive, it may become more practical for you to temporarily move out. Let’s discuss your specific situation prior to scheduling your project and go from there.
Do you provide financing services?
Yes! We have several financing options available at very competitive rates. First Class Construction can help you secure the financing in order to keep this entirely stress-free.
How long will my project take to complete?

Every remodeling or new home project is different. Let’s talk and we’ll give you an estimated timeframe.

I have worked with Contractors in the past that are rude and leave the job site messy - what are your team members like?
Long-faced and ill-tempered workers are not allowed on our jobs. You will find everyone who comes into your home to be skilled, friendly and helpful. We guarantee to leave the job site clean and safe every day. Although remodeling can be and often is very dusty and dirty, we take measures to reduce the mess while your project is under construction. We install plastic dust barriers and drop cloths to isolate the construction area as much as possible. The bottom line is that we are very sensitive about dust control and all of us are very conscientious. We will do what we can to make sure your experience is as pleasant as possible.
Can First Class Construction help with the design of my project?
Yes – that is one of the most important steps in our process. By working with First Class Construction, you can take full advantage of our process, which breaks down remodeling into various components. Therefore, you can use us for design, materials, and all the construction. We make home renovation projects stress-free by handling everything for you.
How do you handle communication with us during the project?
We take communication seriously which starts with an initial Welcome Call. From there you will be assigned a dedicated Project Manager, who will work with you on design and provide you a schedule we can be held accountable for. You will have an on-site Project Superintendent managing and directing the project. Our project manager will communicate the status of your job regularly and you will have 24/7 access to a Customer Portal where you can see photos of project progress, a one-week look-ahead timeline and other important updates. Our goal is to answer your questions before you have to ask them.